More claims filed with complete evidence before windows close
Agents track the item, update source systems, and route judgment-heavy exceptions for review.
Returns & Claims Ops
Automate returns, RMAs, deductions, reimbursements, and claims
Fask coordinates the work across ERP, email, EDI, portals, WMS, TMS, finance tools, marketplaces, carriers, and 3PLs.
What teams measure
Solution pages stay broad: ERP modules, process loops, systems, and durable operating categories.
Cleaner refund, replacement, deduction, and reimbursement records
Agents track the item, update source systems, and route judgment-heavy exceptions for review.
Faster handoffs between ops, finance, customer care, suppliers, and carriers
Agents track the item, update source systems, and route judgment-heavy exceptions for review.
What Fask handles
Fask works across the process loop, not just one inbox or one ERP screen.
Monitor the loop
Watch ERP, EDI, email, portals, carriers, marketplaces, finance tools, WMS, and spreadsheets.
Match the objects
Connect vendors, customers, SKUs, POs, SOs, shipments, invoices, payments, returns, and claims.
Move the work
Chase, file, reconcile, update, notify, approve, or escalate with confidence scoring and audit logs.
How this differs from ERP modules
ERP modules record the work. Fask helps complete the work across systems.
ERP modules
NetSuite, SAP, Oracle, Microsoft Dynamics 365
Strong system of record, but exceptions still live in email, portals, spreadsheets, and team follow-up.
Workflow builders
Zapier, Make, n8n, Power Automate
Good for simple handoffs, but hard to maintain across ERP objects, approvals, and messy exceptions.
RPA
UiPath, Automation Anywhere, Blue Prism
Automates clicks, but breaks when portals, documents, templates, or policies change.
Point tools
Function-specific SaaS and portals
Useful for one slice, but teams still stitch together the cross-functional exception.
Use the ERP as the record. Use Fask as the execution layer across the record, the inbox, the portal, and the exception queue.
Common workflows
Start with common ERP process-loop work, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| RMA and replacement coordination | Match returns, defects, approvals, replacements, refunds, and customer updates. |
| Retail deduction support | Gather evidence for OTIF, ASN, shortage, routing, label, and invoice deductions. |
| Marketplace reimbursement support | Prepare claims for FBA, receiving, fee, return, and payout discrepancies. |
| Vendor and carrier claims | Build claim packets from PO, shipment, receipt, damage, and communication evidence. |
| Related use cases: Retail Deductions & Chargebacks, Marketplace Claims & Reimbursements, 3PL Client Exceptions. | |
Dashboards
- Open exceptions by team, owner, system, age, SLA, and value
- Automation rate, review rate, cycle time, and confidence bands
- Root-cause trends by vendor, customer, SKU, carrier, marketplace, or warehouse
- Recovered value, prevented loss, and unresolved exposure
Workspaces
- Human review queue for low-confidence actions
- Approval queue for money-moving decisions
- Evidence workspace for documents, messages, and portal records
- SLA and deadline tracker
Systems covered
Fask connects to the systems already running the process. No ERP migration required.
Claims systems
- retailer portals
- Amazon Seller Central
- Walmart Marketplace
- carrier portals
ERP and finance
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- AP
- AR
- remittance files
- support tickets
Communication and data
- EDI
- portals
- spreadsheets
- shared inboxes
- custom APIs
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Returns & Claims Ops for?+
Operations, supply chain, finance, and customer-facing teams with repeated exceptions across ERP, email, portals, and spreadsheets.
Is this meant to replace our ERP?+
No. Fask works across your existing ERP and surrounding systems, then writes the outcome back.
How is this different from a use-case page?+
A solution page covers a broad ERP function. A use-case page covers one sharp pain inside or across those functions.
Can we start with one workflow?+
Yes. Start with one repeated exception, run in shadow mode, then expand once the workflow is reliable.
Map your returns & claims ops workflow
Bring one high-volume exception workflow. We will map the systems, approvals, and first automation path.