More eligible marketplace reimbursements identified and filed
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Marketplace claims and reimbursements
Recover marketplace claims without manual portal work
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Built on Myst
Outcomes teams measure
Head of Marketplace, CFO, marketplace ops, ecommerce ops, finance ops, and inventory teams use Fask to reduce lost or damaged FBA inventory, receiving discrepancies, stranded inventory, overcharged fees, return issues, payout mismatches, and missed reimbursement windows.
Fewer missed claims for FBA, returns, receiving, and fee errors
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Cleaner payout, fee, inventory, and accounting reconciliation
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Reimbursement tools
GETIDA, SellerLocker, Carbon6, Helium 10 Refund Genie
Focused on claims, but less useful for broader ERP, accounting, inventory, and 3PL exception work.
Marketplace suites
ChannelAdvisor, CommerceIQ, Pacvue
Strong for channel management, but claims still require evidence gathering and follow-through.
RPA
UiPath, Automation Anywhere
Portal scripts are fragile and do not reason across payout, inventory, return, and 3PL data.
Spreadsheets
Manual fee audits and claim trackers
Cheap to start, but windows close and evidence goes stale as volume grows.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Claim detection | Find eligible lost, damaged, returned, received-short, and fee-overcharge cases. |
| Evidence gathering | Collect inventory, fulfillment, shipment, return, and payout records. |
| Portal filing | Draft and submit claims through Seller Central and marketplace portals. |
| Payout reconciliation | Match reimbursements, fees, returns, settlements, and accounting entries. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- Amazon Seller Central
- Amazon FBA
- Walmart Marketplace
- Shopify
- ChannelAdvisor
- Linnworks
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Marketplace claims and reimbursements for?+
Head of Marketplace, CFO, marketplace ops, ecommerce ops, finance ops, and inventory teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your marketplace claims and reimbursements workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.