More complete carrier claim packets
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Carrier claims
Prepare loss, damage, delay, and proof-of-delivery claims
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
logistics, finance, claims, customer care, fulfillment, and 3PL teams use Fask to reduce missed carrier claim windows, weak evidence packets, manual portal filing, and unresolved shipping losses.
Fewer missed loss, damage, delay, and POD claim deadlines
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Cleaner handoffs between logistics, finance, support, and carriers
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Parcel audit tools
Refund Retriever, Lojistic, Shipware
Useful for parcel refunds, but narrower than end-to-end claim coordination.
Carrier portals
UPS, FedEx, DHL
Require manual evidence gathering and status tracking.
TMS tools
project44, Blue Yonder, Manhattan
Track transport events, but not always claim evidence and finance follow-through.
Spreadsheets
Manual claims trackers
Lose deadlines and evidence as claim volume grows.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Claim packet assembly | Collect shipment, invoice, damage, support, and proof-of-delivery evidence. |
| Deadline tracking | Track filing windows, claim status, carrier responses, and appeal needs. |
| Finance handoff | Match claims to customer credits, refunds, write-offs, and recoveries. |
| Carrier follow-up | Follow up by portal, email, or phone where supported. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- UPS
- FedEx
- DHL
- USPS
- WMS
- TMS
- support tickets
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Carrier claims for?+
logistics, finance, claims, customer care, fulfillment, and 3PL teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your carrier claims workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.