Faster return, replacement, and refund decisions
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Returns, RMAs, and replacements
Coordinate returns, refunds, replacements, and vendor claims
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
customer care, returns, warehouse, finance, vendor ops, ecommerce, and quality teams use Fask to reduce manual RMA review, slow replacements, unclear refund status, missing inspection notes, and weak vendor claim evidence.
Cleaner RMA, inspection, customer, vendor, and finance records
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
More complete vendor, carrier, and marketplace claim evidence
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Returns platforms
Loop, Returnly, Happy Returns
Strong for customer return flows, but less focused on ERP, vendor, carrier, and finance exceptions.
Helpdesk AI
Zendesk AI, Gorgias AI
Handles replies, but not the operational follow-through.
ERP workflows
NetSuite, SAP, Oracle
Record RMAs, but do not coordinate every party involved.
Manual review queues
Spreadsheets and shared inboxes
Flexible, but slow and inconsistent.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| RMA review | Match order, return reason, photos, policy, warranty, and inspection details. |
| Replacement coordination | Coordinate vendor, warehouse, customer, and ERP updates. |
| Refund routing | Route refund, credit, write-off, and approval decisions. |
| Vendor claim support | Prepare evidence when returns should become vendor or carrier claims. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Shopify
- Zendesk
- Gorgias
- WMS
- 3PL portals
- supplier email
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Returns, RMAs, and replacements for?+
customer care, returns, warehouse, finance, vendor ops, ecommerce, and quality teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your returns, rmas, and replacements workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.