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AI Comms for Operations

Cali

Cali is the comms engine for operations. Voice, SMS, email, WhatsApp, and EDI in one platform. Agents call vendors to confirm ship dates, chase late POs, schedule warehouse pickups, send billback notices, and remind internal stakeholders on stalled requisitions, then post the outcome back to your ERP.

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Every conversation tied to ERP state

Every outbound call, message, and follow-up starts from an ERP record (a late PO, a stalled replacement, a pending requisition) and ends with that record updated. No standalone transcripts that nobody acts on.

Voice, SMS, email, WhatsApp, EDI in one engine

Reach the supplier on whatever channel they actually answer. Cross-channel context shared with the same agent. Inbound vendor calls identify the PO and route the rest to the right teammate.

ERP, EDI, and carrier integration baked in

NetSuite, SAP, Oracle, Microsoft Dynamics 365, EDI 850 and 856, UPS, FedEx, DHL, and 3,000+ apps via Myst. Cali ships pre-wired into the systems your operations team already runs.

Audit-grade by default

Every action carries a confidence score, full reasoning, and a complete audit log. Low-confidence cases route to humans. Approval workflows for the conversations that move money.

What teams use Cali for

Vendor chase

Calls suppliers when POs are past ESD, captures updated ship dates, posts to NetSuite, reschedules follow-up if no answer.

Warehouse and 3PL scheduling

Books pickup and receiving windows with the warehouse or 3PL, confirms via SMS, updates the WMS.

Replacement coordination

Coordinates replacement windows between vendor, carrier, and customer. Updates the ERP case end to end.

Approval reminders

SMS and email reminders to approvers when a requisition, invoice, or PO stalls past the SLA.

Billback notice dispatch

Sends voice and email billback notices to suppliers, tracks confirmation, hands off to AP for recovery.

Inbound vendor calls

When a vendor calls about a delayed shipment, Cali identifies the PO, captures the update, posts to the ERP, and routes the rest.

How it works

  1. Step 1

    Connect

    Plug in your ERP, phone numbers, inboxes, and EDI. Cali wires into NetSuite, SAP, Oracle, and Dynamics 365 out of the box.

  2. Step 2

    Configure

    Drop in your SOPs for vendor chase, scheduling, and approvals. Describe escalation rules and confidence thresholds in plain English.

  3. Step 3

    Execute

    Agents run the conversations 24/7, write the outcome back to the ERP, and route low-confidence cases for human review.

Simple, usage-aligned pricing

Plans from $20/mo. Free signup credit. Yearly customers pay 10 months for 12 months of credit.

  • Free tier
  • 1:1 credit-to-cash
  • No platform fee
  • Cancel anytime