Faster ship-date and tracking updates from vendors
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Vendor order exceptions
Resolve late, short, stuck, and missing vendor orders
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
COO, VP Ops, vendor ops, merchandising ops, customer care, and order ops teams use Fask to reduce late vendor updates, no tracking, partial shipments, cancellations, refunds, support escalations, and manual customer follow-up.
Fewer customer escalations caused by stale order status
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Cleaner vendor scorecards, billbacks, and AP invoice matching
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Workflow builders
Lindy, Zapier, Make, n8n
Good for simple triggers, but brittle once work spans ERP, EDI, carriers, email, and portals.
RPA
UiPath, Automation Anywhere, Power Automate
Automates clicks, not judgment across messy vendor messages and exception states.
Helpdesk AI
Zendesk AI, Sierra, Decagon, Intercom Fin
Handles customer conversations, but not the back-office vendor work behind them.
ERP copilots
NetSuite AI, SAP Joule, Dynamics 365 Copilot
Answer questions inside one ERP and miss live vendor email, EDI, portal, and carrier signals.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Late PO chase | Find POs past expected ship date, contact vendors, and update ERP status. |
| Tracking sync | Pull tracking from carriers, vendor email, EDI 856, and vendor portals. |
| Partial shipment handling | Split lines, confirm quantities, update customers, and flag shortages. |
| Replacement approvals | Coordinate vendor, customer care, and ERP cases for replacements. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- EDI 850
- EDI 855
- EDI 856
- UPS
- FedEx
- DHL
- Zendesk
- Gorgias
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Vendor order exceptions for?+
COO, VP Ops, vendor ops, merchandising ops, customer care, and order ops teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your vendor order exceptions workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.