Fewer stale backorders and blocked customer orders
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Distributor order exceptions
Coordinate supplier and customer order exceptions in one desk
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
COO, CFO, VP Ops, purchasing, customer service, accounting, AP, and AR teams use Fask to reduce supplier delays, blocked customer orders, partial shipments, substitutions, allocation disputes, price protection, rebates, and inventory discrepancies.
Cleaner AP, AR, rebate, billback, and price-protection workflows
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Better visibility into supplier reliability and inventory risk
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
ERP modules
NetSuite, SAP, Oracle, Dynamics 365
Track transactions, but teams still coordinate exceptions across email, portals, spreadsheets, AP, and AR.
Workflow builders
Zapier, Make, n8n, Power Automate
Handle simple handoffs, but not multi-party exception work with judgment and audit needs.
RPA
UiPath, Automation Anywhere
Can copy data between screens, but cannot own the exception until it closes.
BPO
Outsourced order ops and accounting ops
Adds labor but leaves process visibility and system-of-record gaps.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Backorder desk | Track delayed supply, customer impact, substitutions, and allocation rules. |
| Order block resolution | Coordinate credit holds, missing data, compliance blocks, and release approvals. |
| AP invoice match | Match supplier invoices to POs, receipts, pricing, freight, and credits. |
| AR short-pay handling | Investigate short pays, deductions, rebates, and customer disputes. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- WMS
- EDI 850
- EDI 855
- EDI 856
- EDI 810
- Salesforce
- ServiceNow
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Distributor order exceptions for?+
COO, CFO, VP Ops, purchasing, customer service, accounting, AP, and AR teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your distributor order exceptions workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.