One live queue for supplier, 3PL, marketplace, finance, and inventory exceptions
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Cross-channel exception desk
Run one exception desk across wholesale, marketplace, DTC, and 3PL
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
COO, VP Ops, CFO, supply chain, marketplace ops, order ops, accounting ops, and portfolio teams use Fask to reduce exceptions scattered across channels, brands, suppliers, marketplaces, 3PLs, finance, and reporting.
Fewer missed deductions, claims, receiving errors, and compliance docs
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Brand-level scorecards across channels and operating teams
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Point solutions
CommerceIQ, ChannelAdvisor, SPS Commerce, 3PL portals
Each owns a slice. Operators still stitch together exceptions across channels.
Workflow builders
Lindy, Zapier, Make, n8n
Useful for handoffs, but hard to maintain as channel logic and edge cases grow.
ERP copilots
NetSuite AI, SAP Joule, Dynamics 365 Copilot
Live inside one system and miss the cross-channel work between systems.
Shared inboxes
Gmail, Outlook, Front, Zendesk
Show messages, but do not complete ERP, marketplace, 3PL, or finance work.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Exception intake | Normalize email, portal, ERP, marketplace, 3PL, and finance issues into one queue. |
| Channel routing | Route work to supply chain, marketplace ops, order ops, customer care, AP, or AR. |
| 3PL receiving follow-up | Resolve missing receipts, damaged goods, stuck inbound, and doc issues. |
| Portfolio reporting | Roll up exceptions, recoveries, cycle times, and root causes by brand and channel. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- Amazon Seller Central
- Amazon Vendor Central
- Walmart Marketplace
- Shopify
- 3PL portals
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Cross-channel exception desk for?+
COO, VP Ops, CFO, supply chain, marketplace ops, order ops, accounting ops, and portfolio teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your cross-channel exception desk workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.