Faster client updates on damaged, delayed, missing, and mispicked orders
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
3PL client exceptions
Close client, carrier, and warehouse exceptions faster
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
COO, VP Ops, account management, warehouse ops, claims, billing, and client success teams use Fask to reduce damaged shipments, mispicks, receiving delays, missing documents, SLA penalties, carrier claims, and manual client updates.
Cleaner carrier claims, SLA evidence, and billing exceptions
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Less manual account-manager follow-up across warehouse and client teams
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
WMS and TMS tools
ShipHero, Manhattan, Blue Yonder, project44
Track warehouse and transport events, but do not own client communication and billing exceptions.
Helpdesk AI
Zendesk AI, Intercom Fin, Decagon
Handles replies, but not carrier claims, WMS updates, SLA evidence, and billing follow-through.
RPA
UiPath, Automation Anywhere
Can move data between portals, but fails on messy documents and changing client exception rules.
BPO
Claims processors and outsourced support
Adds people but leaves account managers without a live exception ledger.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Client exception intake | Classify client email, warehouse notes, support tickets, carrier events, and billing issues. |
| Carrier claims | Prepare damage, loss, delay, and proof-of-delivery claims with supporting evidence. |
| Receiving delay follow-up | Coordinate warehouse, client, supplier, and inbound docs until receiving closes. |
| SLA penalty review | Match service failures to contracts, evidence, exceptions, and client billing. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- ShipBob
- ShipMonk
- Stord
- Flexport
- WMS
- TMS
- UPS
- FedEx
- DHL
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is 3PL client exceptions for?+
COO, VP Ops, account management, warehouse ops, claims, billing, and client success teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your 3pl client exceptions workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.