30–70% of back-office workload absorbed
From day one. AI agents take over vendor email triage, PO updates, replacement chase, carrier sync, billbacks, supplier scoring, and exception escalation across your entire supplier base.
Seller Ops
Run vendor ops at peak scale without drowning.
Retailers, wholesalers, and distributors run vendor operations on NetSuite, SAP, and Oracle by hand. Hundreds of suppliers, dozens of countries, thousands of emails a week. Fask deploys AI agents that read vendor email, log into your ERP, process EDI 850/856, pull carrier APIs, chase suppliers, and bill back for late shipments, across email, EDI, portals, and ERP state. 30–70% of back-office workload absorbed from day one.
Outcomes seller teams measure
One ops person handles ~40 vendors before drowning. At peak (Black Friday, holiday, seasonal launches) the system collapses across global suppliers and hundreds of storefront doors. Seller Ops takes over the routine flow so your team holds the line at scale.
100× faster on exceptions, 24/7
Replacement, refund, and late-PO cycles drop from days to minutes. Agents act across email, EDI, supplier portals, and ERP. Humans handle only the commercial calls and the high-judgment escalations.
Peak holds its shape, not collapses
80%+ auto-processing at full target volume. Black Friday, holiday, and seasonal launches run at 10× normal volume on the same agents, without an army of temps and without RPA scripts breaking on every template change.
What Seller Ops handles
Seller Ops is built for the work that breaks when you scale past a few dozen suppliers: thousands of vendor emails, late POs tracked in spreadsheets, replacements stuck in inboxes, ERP records updated days late, billbacks left on the table, peak loads that collapse the system.
Vendor email triaged and posted to NetSuite before it touches your inbox
Hundreds of suppliers send thousands of messages a week mixing urgent PO updates, ASNs, shipping notifications, replacement requests, billback disputes, and noise. Fask agents read every message, extract the data, update NetSuite (or SAP, Oracle, Dynamics 365), and route only the exceptions that need a human commercial call.
Late POs, replacements, and refunds chase themselves to close
When carrier tracking, vendor SLAs, EDI 856 ship notices, and approval rules live in different systems, late shipments and stalled cases drift for days. Agents monitor expected ship dates, pull carrier APIs (UPS, FedEx, DHL, USPS), chase suppliers automatically, and escalate only when judgment is needed, even at peak across global suppliers and multi-country storefronts.
Billbacks, scorecards, and phantom inventory caught in time
SLA failures, defect spikes, and vendors accepting POs they can't fulfill usually surface in a quarterly review, too late to recover. Seller Ops watches the patterns continuously, calculates billbacks, updates supplier scorecards in real time, and flags stock-risk before customer orders depend on inventory that doesn't actually exist.
Why ERPs, RPA, and chatbots can't do this
Today's ERPs are filing cabinets. They track work; they don't do it. RPA and chatbots can't bridge the gap because the work isn't clicks or conversations, it's judgment across email, EDI, portals, and ERP state. And it gets exponentially harder at peak with global suppliers and multi-country storefronts.
RPA
UiPath, Automation Anywhere, Blue Prism, Microsoft Power Automate
Records clicks. Breaks the moment a supplier changes an email template or a vendor portal updates its layout. Brittle at peak volume, exactly when you need it most.
Front-office AI
Sierra, Decagon, Zendesk AI, Ada, Forethought, Intercom Fin
Automates customer conversations. Can't classify a vendor email, process EDI 850/856, log into NetSuite, or chase a supplier across systems.
ERP-native AI
NetSuite copilots, SAP Joule, Microsoft Dynamics 365 Copilot, Oracle AI Apps
Bolt-on chat inside one ERP. No autonomy. No reach across vendor email, EDI, carrier APIs, supplier portals, or other systems. Vendor lock-in.
Vendor management point tools
SourceDay, TealBook, HICX, Kodiak Hub, Tradeshift, ProcureWare
Single-purpose dashboards on top of supplier data. Still need humans to read the email, update the PO, and chase the vendor when something goes off-track.
Fask is the autonomous execution layer across systems. Agents log in, do the work, and escalate when unsure across email, EDI, portals, carriers, and ERPs.
Vendor workflows automated
Each workflow runs as a monitored AI agent across email, ERP, EDI, carrier, and support systems. Your team handles commercial decisions and high-judgment exceptions; everything else runs autonomously and stays logged.
| Workflow | What it does |
|---|---|
| Vendor email triage | Classify and prioritize inbound supplier email in 30+ languages. Filter noise (30–35%). Route actionable items to the right workflow. |
| ERP login & navigation | Agents log into NetSuite, SAP, Oracle, Microsoft Dynamics 365, and Acumatica to read, update, and post records. No integration changes required on the ERP side. |
| EDI 850 / 855 / 856 / 810 processing | Process POs, acknowledgements, ASNs, and invoices via EDI. Reconcile against email-side traffic so nothing slips through either channel. |
| Data extraction to ERP update | Pull ESDs, tracking numbers, BOLs, lot data, and ASN fields from unstructured email, PDFs, and EDI. Match to PO. Update ERP. |
| Replacement and refund processing | Check vendor rules. Auto-approve qualifying cases. Route others for vendor approval with photos and history. Close the case end to end. |
| Late PO management | Monitor POs past expected ship date. Pull carrier tracking (UPS, FedEx, DHL, USPS) via API. Flag delays. Auto-chase vendors on tiered cadence. |
| Carrier tracking sync | Real-time tracking from carrier and 3PL APIs into ERP. Replaces manual weekly portal checks. |
| Vendor follow-up & escalation | SLA-based chase cadence. Configurable per vendor tier, region, commodity, or program. |
| Supplier scoring (continuous) | On-time delivery, fill rate, defect rate, response time, and ASN compliance computed continuously from ERP, EDI, and supplier comms. |
| Billback identification & recovery | Detect SLA failures eligible for vendor billbacks. Calculate amounts. Route for approval and AP recovery. |
| Customer notifications | Proactive delay alerts, shipping updates, and replacement status delivered before tickets land. |
| Invoice reconciliation | Match vendor invoices to POs and receipts. Flag pricing, freight, and quantity discrepancies before payment. |
| Vendor compliance monitoring | Track adherence to playbooks (ASN, labeling, packaging, lead-time). Flag non-compliance. Automate onboarding. |
| Phantom inventory detection | Pattern detection on vendors accepting POs they can't fulfill. Surface SKUs at risk before customer impact. |
| Peak load coordination | Black Friday, holiday, and seasonal launches run on the same agents at 10× volume, without an army of temps and without RPA scripts breaking. |
| Multi-country supplier coordination | Handle suppliers across dozens of countries: language, regional EDI flavors, multi-currency POs, country-specific tax and compliance signals. |
| And 100s more. Any routine workflow can be configured. | |
Vendor analytics
- Vendor scorecards (on-time, fill rate, defect, response, ASN compliance)
- Late PO real-time tracker by vendor, country, and commodity
- Email processing metrics (volume, auto-resolved %, escalation rate)
- Case aging by vendor, type, status, and region
- SLA compliance heatmap
- Billback summary with recoverable spend
- Peak readiness dashboard (volume forecast vs. agent capacity)
Team workspaces
- Replacement approval queue (human review for low-confidence cases)
- Vendor scorecard viewer (per-supplier deep dive with case history)
- Late PO action center (prioritized list with recommended actions)
- Billback recovery workspace (review, approve, dispatch to AP)
- Peak war room (live volume, exception rate, agent utilization)
Works with your seller stack
Seller Ops connects directly to the ERP, EDI, carrier, and supplier systems retailers, wholesalers, and distributors already run. Through Myst and Cali, the same agents reach 3,000+ supported apps via OAuth, API, or login automation. No migration, no rip-and-replace.
ERP
- NetSuite
- SAP S/4HANA
- SAP ECC
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Infor CloudSuite
- Epicor
- Sage X3
- Brightpearl
EDI & supplier networks
- EDI 850 (PO)
- EDI 855 (PO acknowledgement)
- EDI 856 (ASN)
- EDI 810 (invoice)
- EDI 940 / 945
- SPS Commerce
- TrueCommerce
- OpenText
- Coupa Supplier Network
- Ariba Network
Carriers & 3PL
- UPS
- FedEx
- DHL
- USPS
- XPO
- ShipBob
- ShipHero
- ShipMonk
- Flexport
- project44
Vendor comms
- Gmail / Outlook
- IMAP / SMTP
- Microsoft 365 shared mailboxes
- Cali (voice, SMS, WhatsApp)
- Vendor portals (web automation)
- Slack / Microsoft Teams
Sales channels & marketplaces
- Shopify
- Amazon Seller Central
- Amazon Vendor Central
- Walmart Marketplace
- eBay
- Etsy
- Wayfair
- TikTok Shop
- BigCommerce
Helpdesk & support
- Zendesk
- Freshdesk
- Intercom
- Salesforce Service Cloud
- ServiceNow
- Gorgias
- Kustomer
BI & data
- Looker
- Tableau
- Power BI
- Snowflake
- BigQuery
- Databricks
3,000+ more via Myst
- Internal portals
- Partner WMS
- Custom ERP modules
- SFTP & file shares
- Custom databases
- Anything with an API or login
Common questions
Who is Seller Ops for?+
Retailers, wholesalers, and distributors running vendor operations across NetSuite, SAP, Oracle, or Microsoft Dynamics 365. Especially teams with hundreds of suppliers across multiple countries, peak-driven volume (Black Friday, holiday, seasonal launches), and back-office headcount that scales linearly with vendor count.
How is Seller Ops different from UiPath, Automation Anywhere, or other RPA tools?+
RPA records clicks. The moment a supplier changes an email template, a portal updates its layout, or an EDI partner shifts a field, the script breaks. Seller Ops uses AI agents that read the underlying message and figure out what to do, and they scale through peak (Black Friday, seasonal launches) instead of collapsing.
How is Seller Ops different from Sierra, Decagon, or Zendesk AI?+
Those are front-office AI, they automate customer-facing conversations. They can't classify a vendor email, process EDI 850/856, log into NetSuite, pull carrier APIs, or chase a supplier across systems. Seller Ops is the back-office equivalent: agents do the work across email, EDI, portals, and ERP.
How is Seller Ops different from NetSuite, SAP, or Microsoft Dynamics 365 copilots?+
ERP-native AI is bolt-on chat inside one ERP. It can summarize what's already in the system, but it can't reach across vendor email, EDI, supplier portals, and carrier APIs to actually do the work. Seller Ops is the autonomous execution layer that sits between all of them. No vendor lock-in, no rip-and-replace.
Does Fask replace NetSuite, SAP, or our existing ERP?+
No. Seller Ops runs alongside. Fask sits in the message and data layer, taking inbound email and EDI traffic, reconciling it against POs in your ERP, and pushing updates back. You keep your existing systems; Fask removes the manual work between them.
How does Seller Ops hold up at Black Friday or seasonal peaks?+
Peak is when most automation breaks. RPA scripts collapse on template changes, manual ops drown in volume, and customer cancellations spike. Fask agents scale horizontally and read intent rather than fixed templates, so the same workflows run at 10× volume without breaking. Most teams see their largest ROI during peak.
We have suppliers in dozens of countries. Can Fask handle multi-language email and regional EDI?+
Yes. Agents handle vendor email in 30+ languages, regional EDI flavors, multi-currency POs, and country-specific tax and compliance signals. Coordination across global suppliers and multi-country storefronts is the default mode, not an edge case.
How fast can we go live?+
Most seller teams have email triage and PO tracking running within two weeks. Connect your vendor inbox, ERP, and carrier APIs. Fask observes a few cycles of real traffic, then begins auto-handling routine cases while flagging low-confidence items for review. 80%+ auto-processing at full target volume typically lands by day 90.
How are SLAs and billbacks tracked?+
Agents monitor every PO against vendor SLAs (ship-by date, fill rate, defect rate, ASN compliance). When a breach is eligible for a billback, the calculation is generated, attached to the PO record, and routed for vendor approval and AP recovery. Most teams see material billback recovery within the first quarter.
Can new vendor workflows be added as we onboard new categories or geographies?+
Yes. The shipped workflow library is a starting point. Onboarding playbooks, ASN validation, dropship coordination, EDI compliance checks, RFQ chase, and regional tax handling can all be configured as new agent workflows on the same platform.
Start Seller Ops in Myst
Connect your vendor inbox, ERP, carrier feeds, and supplier systems in Myst to absorb 30–70% of vendor-side back-office workload, across hundreds of suppliers, multiple countries, and through peak.