Fewer missing tracking and delivery surprises
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Shipment tracking and delivery exceptions
Track shipments, missing scans, delays, and delivery status
Fask tracks exceptions, gathers evidence, updates systems, and routes review across ERP, email, portals, carriers, and finance tools.
Outcomes teams measure
logistics, fulfillment, customer care, order management, 3PL, and carrier operations teams use Fask to reduce missing tracking, late delivery, failed delivery, no scans, and manual carrier status checks.
Faster customer, support, warehouse, and vendor updates
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
Cleaner delivery evidence for claims and refunds
Agents track each item end to end, escalate low-confidence cases, and keep the source systems current.
What Fask handles
Use-case pages stay specific: pain, workflow, systems, competitors, and buyer checklist.
Detect the exception
Monitor email, portals, EDI, ERP, carrier, marketplace, finance, and WMS signals for work that needs action.
Gather context
Match the item to POs, invoices, shipments, receipts, claims, policies, SOPs, and prior messages.
Close the loop
File, chase, update, reconcile, notify, or escalate. Every action has confidence scoring and an audit trail.
How Fask compares
Each alternative can help with part of the workflow. Fask is built to own the full exception until it closes.
Tracking platforms
project44, AfterShip, Narvar
Strong event visibility, but often stop before ERP, finance, and support follow-through.
Carrier portals
UPS, FedEx, DHL, USPS
Show one carrier at a time and require manual follow-up.
Helpdesk tools
Zendesk, Gorgias
Handle messages, but not shipment investigation across systems.
RPA
UiPath, Automation Anywhere
Portal scripts are brittle and miss context across order and finance data.
Fask sits across the systems your team already uses, so the work moves without a new ERP, brittle RPA scripts, or another manual queue.
Pre-built workflows
Start with the workflows below, then tune rules, thresholds, and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Tracking sync | Pull tracking from carriers, EDI, vendor email, portals, and WMS records. |
| Missing scan review | Flag shipments with no scans, stale scans, or unexpected movement. |
| Delivery exception routing | Route failed delivery, damage, delay, and proof-of-delivery issues. |
| Status update writing | Update ERP, support, vendor, customer, and fulfillment records. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Dashboards
- Open exceptions by owner, channel, age, SLA, and value
- Recovered value, prevented loss, and unresolved exposure
- Root-cause trends by vendor, retailer, marketplace, 3PL, or carrier
- Automation rate, escalation rate, cycle time, and confidence bands
Workspaces
- Human review queue for low-confidence cases
- Evidence packet and document workspace
- SLA and deadline tracker
- Approval queue for money-moving decisions
Works with your stack
Fask connects to the systems already running the workflow. No migration or rip-and-replace.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- WMS
- TMS
- UPS
- FedEx
- DHL
- USPS
- EDI 856
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Shipment tracking and delivery exceptions for?+
logistics, fulfillment, customer care, order management, 3PL, and carrier operations teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How is Fask different from RPA?+
RPA records clicks. Fask reads the item, checks context across systems, follows your SOP, and escalates when confidence is low.
Does Fask replace our ERP?+
No. Fask works across your ERP, email, portals, EDI, carriers, marketplaces, spreadsheets, and finance tools, then writes the outcome back.
Can humans approve sensitive actions?+
Yes. Set approval rules for payments, disputes, claims, refunds, credits, customer updates, or any low-confidence action.
Map your shipment tracking and delivery exceptions workflow
Bring one messy workflow. We will map the systems, exceptions, approvals, and first automation path.