Privacy Policy
Last updated: July 15, 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, company details)
- Payment information (processed securely by our payment providers)
- Usage data and service interactions
- Customer data you upload or process through our AI services
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI services
- Process payments and manage your account
- Send service-related communications
- Train and improve our AI models (using anonymized data)
- Comply with legal obligations
3. Data Processing and AI Services
Our AI services process customer conversations and data to provide intelligent responses and automation. This data:
- Belongs to you and your customers
- Is processed securely using industry-standard encryption
- May be shared with third-party AI providers (such as OpenAI, Llama, and other model providers) for service delivery
- Is anonymized for model training and improvement
4. Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Third-party AI providers (such as OpenAI, Llama, and other model providers) for service delivery
- Communication service providers (such as Twilio) for voice and messaging services
- Payment processors for billing purposes
- Service providers who assist in our operations
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data centers and infrastructure
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Upon request, we will delete your data within 30 days. Anonymized data may be retained for service improvement.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
8. International Data Transfers
Our services are primarily available in the US and Canada. Data may be processed in these regions and other countries where our service providers operate. We ensure appropriate safeguards for international data transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Cookies and Tracking
We do not use cookies or tracking technologies for marketing purposes. Essential cookies may be used for service functionality and security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our service. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Compliance
We are committed to complying with applicable data protection laws and regulations. We are working towards SOC2 compliance and GDPR readiness for future international expansion.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: team@fask.ai
