Why we started Fask.ai
At Amazon, I led the engineering team responsible for tier-1 payment systems — processing over $800 billion annually across all of Amazon’s businesses. These systems were mission-critical, powering the movement of money to deliver goods and services to customers worldwide.
But what I remember most clearly? We were constantly firefighting.
We had 2,400+ high-severity tickets a year. Engineers were being woken up every night. Refund issues, double charges, payment processors glitching at scale. It felt like we were duct-taping a rocket ship mid-flight — no time to breathe and no time to fix things properly.
The real kicker? The engineers were some of the brightest people I’ve worked with. But instead of solving high-leverage problems, we were chasing log files and debugging repetitive operational issues.
It didn’t sit right with me.
So when AI technologies started to become more mature and reliable, I couldn’t stop thinking: What if we could give that time back? What if software engineers, support engineers, and customer service agents didn’t have to drown in repetitive tasks?
That question became the seed for Fask.ai.
From Support Tickets to Sales, Service & Beyond
Initially, our idea was to eliminate support toil for engineering teams and resolve tickets automatically. But as my Co-Founder, Arko Bhattacharya and I dug deeper, we realized something much bigger:
Every part of the business has the same problem.
Sales teams waste hours chasing low-quality leads, customer support spends most of their time answering the same questions using the same tools, conversion rates drop off because users can’t find the right info at the right time, internal teams slow down because policies, systems, and data are scattered across silos.
What if we could fix all of that?
Not with another chatbot, but with actual AI Agents — smart, reliable, and fully integrated into how your business runs.
What Market Research Told Us
We ran dozens of conversations with decision-makers across LinkedIn and our network.
Their pain points were consistent and loud:
- “I want more qualified sales leads without hiring five more SDRs.”
- “I want to cut ticket resolution time without burning out my support team.”
- “Our checkout conversion rate is tanking, and we don’t know why.”
- “Our internal tools are so fragmented, it takes new hires weeks just to get up to speed.”
They weren’t asking for “AI.” They were asking for outcomes — faster operations, better experiences, more leverage.
So that’s what we built.
What Makes Fask.ai Different
We didn’t set out to build a chatbot.
We built a platform that lets you deploy AI Agents across your business — from Sales Assistants who qualify leads and follow up automatically, to Customer Service Agents that resolve real tickets, to Website Concierges that guide users to the right answers instantly. Today, you can deploy these multi-modal agents via API, embed them directly into your product, or integrate them with your existing CRM, helpdesk, or website.
Fask connects directly to your knowledge base, APIs, and customer data — so these AI Agents don’t just talk. They act.
Under the hood, we leverage the best large language models available today — including GPT-4o, Claude and Gemini — to ensure your Agents are:
- Accurate, without hallucinations
- Efficient, without runaway compute bills
- Secure, without compromising your data
Our AI Agents are self-learning. You can spin them up in minutes, test and deploy in hours, not months — and they learn as they go.
The Future We’re Building
We believe AI shouldn’t sit on the sidelines. It should be built into the core of how your business runs — accelerating the work that matters most.
We’re building agents that handle real work — qualifying leads, resolving tickets, guiding customers, without needing hand-holding. That way, your team can focus on the high-impact, high-quality work only humans can do.
And this is just the beginning.
If you're building a business where customer experience actually matters — let’s talk. Because we’re building the AI Agents who will have your back, 24/7.